Refund policy

Returns & Exchanges

• Customers may request a return or exchange within 5 business days of receiving their order.
• All return requests must be submitted within this 5-business-day period. Requests made after this timeframe will not be accepted.
• Items must be returned in their original condition, unworn, unwashed, with all tags/packaging attached.
• Items that show signs of wear, damage, washing, or alteration will not qualify for a return or exchange.

Refund Policy

• No refunds will be issued after 5 business days from the date the order is received.
• Approved refunds will only be processed after the returned item has been inspected and approved.
• Shipping fees are non-refundable.
• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Proof of Payment Requirement

• All refund or return requests must include valid proof of payment.
• Accepted proof of payment includes:
  • Order confirmation
  • Receipt
  • Payment transaction record
  • Screenshot showing payment details and order information

Requests without proof of payment will not be processed.

Damaged or Incorrect Items

• If you receive an incorrect or defective item, please contact us within 5 business days with:
  • Proof of payment
  • Photos/videos showing the issue
  • Order details

Final Sale Items

• Certain items may be marked as Final Sale and cannot be returned or exchanged.

By placing an order with CloudWrld XYZ, you acknowledge and agree to these refund and return terms.

Regards; 

Cloudwrld XYZ